Perceptions of virtual teams: A qualitative case study

by Castle, Deanna Muckerson, Ph.D., CAPELLA UNIVERSITY, 2009, 174 pages; 3359622


This study examined the perceptions of virtual teams. Although multiple cultures are forced to work together, very little is known about how individual members perceive this new method of working in teams. For this study, it was not feasible to conduct a global study so the focus was specific to team members located in the United States. The purpose of the study was to access perceptions of virtual teams as it relates to the social differences of the team members, the physical location which introduces a time zone difference, the compatibility of technical communications, the potential loss of their identity, and the level of trust that might exist among the members. The Perceptions of Virtual Teams Survey was the sole source of data for this study. The survey was divided into eight different categories: demographics, teams, cultural differences, social processes, communications technology, identity and trust, training, and project management. There were a total of 23 questions presented to 40 participants. Results of the survey aided in answering research questions: (a) What are the perceptions of virtual teams? (b) Why do we need virtual teams? and (c) What purpose will they serve? The data also revealed three themes: (a) Virtual teams are necessary for organizations working in a global environment; (b) Training in the areas of communications and culture were identified as key components of working in a virtual team; and (c) Having compatible technology and technology training was identified as key components to effective virtual teaming. Recommendations were directed to organizations and individual team members. Suggestions for future research are also included.

AdviserKeith Grant
Source TypeDissertation
SubjectsManagement; Mass communication
Publication Number3359622

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