Three essays on opinion leadership and social networks
by Mak, Wah Sung Vincent, Ph.D., HONG KONG UNIV. OF SCI. AND TECH. (HONG KONG), 2008, 169 pages; 3350622

Abstract:

This is a collection of essays related to opinion leaders, consumers who exert disproportionate influence on the purchase decisions of other consumers. In Essay 1, I model opinion leaders' influence by an economic model in which each consumer in a social network makes once-in-a-lifetime choice between a new product and an outside option. Through this model, I find that opinion leaders potentially wield huge influence. In fact, if the consumers believe a priori that the new product is better than the outside option but only moderately so, a bad recommendation of the new product from the opinion leader is sufficient to stop further new-product adoption, resulting in consumers imitating each others' outside-option purchases in a cascade of behavior. But the reverse phenomenon of imitative purchase of the new product occurs under more restricted conditions, suggesting a reason why negative word of mouth (WOM) often has more impact than positive WOM. Following these conclusions, in Essay 2, I describe an experiment designed to find empirical support for purchase cascades. I create theoretically predicted cascades successfully under all experimental conditions, and find evidence of increasing occurrence of cascades as the game proceeds.

A major challenge in many WOM marketing campaigns is the cost-effective identification of opinion leaders, but empirical studies can agree on few consumer characteristics that are strong predictors of opinion leadership. In Essay 3, I attempt to explain these null or weak findings through a game-theoretic perspective on opinion leader-follower relationships. I find that opinion leaders who purchase with certainty at the beginning of the game emerge whenever certain general conditions regarding network structure and consumer time preferences are met; moreover, counter-intuitively, these opinion leaders might not be the consumers with the lowest time discount factors, suggesting that opinion leaders are not "born" but "made".

 
AdviserRami Zwick
SchoolHONG KONG UNIV. OF SCI. AND TECH. (HONG KONG)
SourceDAI/A 70-03, p. , May 2009
Source TypeDissertation
SubjectsMarketing
Publication Number3350622
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