The trend in membership within a major denominational church is declining. While decline in Protestant churches is well documented, there is little scholarly research on declining memberships within the church. This study explored how change and conflict are managed within the Mount Ephraim Missionary Baptist Church and examines the level of formal leadership training, with respect to the impact on church membership. A case study was utilized as the qualitative research method. Through the use of face-to-face interviews, the study identified methods, procedures and techniques utilized to handle resistance to change, implement change and solve conflicts within this organization. The findings of the study show members speculated how change impacted church membership as increasing. Another finding, indicated members suggested how conflict impacted church membership as remaining the same. The evidence substantiates that the trend in membership is declining which differs from members perspectives. The trend in membership under current leadership shows eight out of 15 years as decreasing. The findings of the study show the level of formal leadership depict focus on spiritual leadership rather than business classes. Based on members perspectives factors contributing to decline in membership include lack of change management skills, conflict management skills and formal leadership training. The results of this study demonstrate the need for organizational leaders to acquire critical skills for managing change and conflict by obtaining formal leadership training to become effective leaders.
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