Job satisfaction has been the focus of business research for a number of years. Various formats have been used to measure job satisfaction; however, recently self-efficacy has become a dominant resource to measure satisfaction. This study examined the self-efficacy of cross-utilization employees as it relates to job satisfaction in a financial processing arena. The results were used to determine if self-efficacy could be used to predict organizational commitment and turnover intention. The Minnesota Satisfaction Questionnaire (MSQ) long form was used to sample employees in the travel industry who perform financial operations duties in cross-utilization settings. A total of 132 finance operations associates participated in the study. Classical regression analysis and Analysis of Variance (ANOVA) were used to analyze the data gathered. The results indicate that self-efficacy as a measure of job satisfaction can be used to predict organizational commitment in cross-utilization employees. While supported, self-efficacy as a measure of job satisfaction can also predict turnover intention but would affect turnover intention negatively. Suggestions for cross-utilization employee and leader development are also presented in this study.
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