The relationship between perceived managerial coaching and Six Sigma outcomes
by Hagen, Marcia Sue, Ph.D., UNIVERSITY OF MINNESOTA, 2008, 145 pages; 3343549

Abstract:

This study investigated the impact of coaching expertise on project outcomes within the Six Sigma context. Survey data were collected from 140 Black Belts and 176 Team Members at six organizations. Black Belts responded to the Black Belt Project and Learning Instrument, while Team Members responded to the Project Team Coaching and Outcomes Assessment. To determine whether any of the variables were related, independent variables: Project Characteristics, Coaching Expertise, Employee Focus, Years of Experience, Number of Projects Completed, Education Level, and Number of Projects in a Team (answered by Black Belts only) were related to the dependent variables Team Outcomes, Customer/Project Outcomes, Organizational Outcomes, and Bottom-line Dollar Outcomes linear regression was used. The data were analyzed for two groups: Black Belts, and Team Members, using descriptive statistics, principle component factor analysis, correlation, Moods Median, and regression analysis.

The results of the regression analyses showed that the independent variable Coaching Expertise explained most of the variance in the dependent variable Team Outcomes for Black Belts, and for Team Members. Coaching Expertise also explained most of the variance of Customer/Project Outcomes and Organizational Outcomes for Black Belts and for Team members.

The results of the regression analyses also showed that the independent variable Project Characteristics explained a portion of the variance in the dependent variables Team Outcomes for Black Belts, and for Team Members. Project Characteristics also explained a portion of the variance for the dependent variables Organizational Outcomes for Black Belts and for Team Members. Project Characteristics explained a small portion of the variance for the dependent variable Bottom-line Dollars for Team Members. The results of the regression analyses showed that the demographic independent variable Number of Completed Projects explained a portion of the variance for dependent variables Customer/Project Outcomes and Organizational Outcomes for Black Belts.

Finally, the independent variable Employee Focus explained a small portion of the variance in the dependent variable Team Outcomes for Black Belts and for Team Members. Other independent variables: Education Level and Number of Projects as a Team Member (for Black Belts only), had no significant relationship to any of the dependent variables.

 
AdviserShari L. Peterson
SchoolUNIVERSITY OF MINNESOTA
SourceDAI/B 70-01, p. , Mar 2009
Source TypeDissertation
SubjectsManagement; Operations research
Publication Number3343549
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