Return on investment as an indicator of success: An analysis of information technology project management outcomes

by Czerwinski, David S., Ph.D., CAPELLA UNIVERSITY, 2008, 159 pages; 3337353


Information technology (IT) project success ratios have not been stellar over the past decade costing organizations billions of dollars. Averaging an annual project success rate of 27%, researchers as well as practitioners have published various rationales for improving IT project success. The research presented provides empirical evidence in determining that a relationship exists between IT project success and conducting Return on Investment (ROI) evaluations "Before", "During", and "After" project completion as well as "Organizational" attributes of policy, procedures, and leadership. A computer-based survey instrument consisting of a 51 questions was hosted by the Project Management Institute (PMI) organization to cultivate data from various project management professionals to address the various research problems. Over 1,100 cases were collected and a factor analysis methodology employed. Participant data from the largest group of global professional project managers suggests that there is a strong relationship between the firm conducting ROI evaluations throughout the various phases of the project life cycle and project success. Compelling analyses indicates that the most critical time to perform a ROI is during the PMI Execution, and Monitoring and Controlling project phases. Additionally, a high success correlation was found when organizational processes and administrative procedures are in place to facilitate ROI valuations during the project life cycle.

AdviserMargarita Rovira
Source TypeDissertation
SubjectsBusiness administration; Management; Information science
Publication Number3337353

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