Quantitative factors influencing the adoption of IP network infrastructure convergence by telco /ISP engineers

by Pildush, Galina Diker, Ph.D., CAPELLA UNIVERSITY, 2008, 171 pages; 3336840


The research conducted in this study offers an understanding of the reasons for telcos'/ISPs' engineers' choice to recommend or not to recommend network infrastructure convergence within their organizations. The study adds knowledge on importance of engineers' perception on network infrastructure convergence and the factors influencing that perception. Furthermore, the study helps to determine business reasons for recommendations to adopt network convergence. The review of the relevant literature on network convergence and organizational adoption of change and change theories provided the theoretical foundation for the study, resulting in formulating research questions and hypotheses for examining engineers' perceptions of: (a) the network infrastructure effectiveness, (b) the need for new infrastructure technology, (c) network reliability, and (d) network cost-effectiveness. The study used the data gathered at the North American Operators' Group (NANOG) conference in the form of a questionnaire. The research indicates that telcos'/ISPs' engineers' decision to recommend network infrastructure convergence is dependent on their perception of network infrastructure effectiveness, the need for new network technologies, network reliability, and network cost-effectiveness. The study aids telcos/ISPs to determine the concerns that engineers might have towards network infrastructure convergence and provides insight into perception factors of a human from economic, efficacy, and technological levels. The study also helps network hardware manufacturers to know and understand their customer concerns, enabling them to expand their marketing arena into other, non-technical aspects within the industry.

AdviserJean Gordon
Source TypeDissertation
SubjectsBehavioral psychology; Management; Computer science
Publication Number3336840

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