The effect of a leader's emotional intelligence on follower job satisfaction and organizational commitment: An exploratory mixed methodology study of emotional intelligence in public human services

by Ruestow, Julie A., Ph.D., CAPELLA UNIVERSITY, 2008, 175 pages; 3330706


Since the introduction of the concept of emotional intelligence in the 1990s, there has been a growing interest in researching the effect of emotional intelligence in developing effective leaders and organizations. Leaders who can identify and understand emotional interactions within an organization may be better equipped to comprehend and utilize emotional information about the social relationships that occur in the organization; thereby allowing them to be more effective leaders. While previous research focused on the relationship between emotional intelligence and leader performance (George, 2000, "Emotions and leadership"; Goleman, 1998, Working with emotional intelligence; Lewis, 2000, "When leaders display emotion: How followers respond to negative emotional expression of male and female leaders"), this research examined the effect of a leader's level of emotional intelligence on follower job satisfaction and organizational commitment. The purpose of the study was to determine whether the leader's level of emotional intelligence influences the job satisfaction and organizational commitment of followers in public human service organizations. Specifically, do the followers of leaders with higher emotional intelligence have higher levels of job satisfaction and organizational commitment? In addition to examining this premise, the research focused on leadership and emotional intelligence in a state government human services organization. The results of the study demonstrated that there is a statistically significant relationship between a leader's level of emotional intelligence and his or her followers' levels of job satisfaction. This significant finding demonstrates the importance of how a leader's emotional intelligence influences aspects of follower behavior, an exciting area for future research in the emotional intelligence field.

AdviserShelley Robbins
Source TypeDissertation
SubjectsSocial work; Management
Publication Number3330706

About ProQuest Dissertations & Theses
With nearly 4 million records, the ProQuest Dissertations & Theses (PQDT) Global database is the most comprehensive collection of dissertations and theses in the world. It is the database of record for graduate research.

PQDT Global combines content from a range of the world's premier universities - from the Ivy League to the Russell Group. Of the nearly 4 million graduate works included in the database, ProQuest offers more than 2.5 million in full text formats. Of those, over 1.7 million are available in PDF format. More than 90,000 dissertations and theses are added to the database each year.

If you have questions, please feel free to visit the ProQuest Web site - - or contact ProQuest Support.