Exploratory study of retention and emotional intelligence in public health: The case of the Coastal Health District, GA

by Crump, Lola V., Ph.D., CAPELLA UNIVERSITY, 2008, 127 pages; 3329823


According to Randy McCall (2006), the project manager of the Coastal Health District (CHW), low retention levels of coastal health district employees may negatively impact delivery of public health services. No studies have been performed on the probability of the emotional intelligence aptitude in the work domain of a Combined Public Health workforce (CPHW). Bryan, Camden, Chatham, Glynn, Effingham, Liberty, Long, and McIntosh counties comprise the Coastal Health District (CHD). Job satisfaction surveys have not been formally conducted in the CHD. Further, emotional intelligence abilities in association to retention have yet to be inquired in this work domain. There is a correlation between job satisfaction and years of service (McCarter & Schreyer, 2000). No literature currently exists that identifies a single survey that will measure both job satisfaction and emotional intelligence aptitude. Therefore, two self assessment surveys were utilized during this study to gather data; the Job Descriptive Index/Job In General (JDI/JIG) and the Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT). The JDI/JIG survey measured the average job satisfaction levels among groups. Job satisfaction explored the areas of people on present job, job in general, work on present job, opportunities for promotion, and pay. Emotional intelligence was measured based on emotional intelligence aptitude measurements contained in the MSCEIT. Emotional intelligence aptitude encompassed a multifactor emotional intelligence scale and sub scales of self awareness, emotional awareness, accurate self assessment, and self regulation. This study found participants possessed overall job satisfaction with 2 exceptions; opportunity for promotion and pay.

AdviserJames Krolik
Source TypeDissertation
SubjectsManagement; Public health; Cognitive psychology
Publication Number3329823

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