Employee satisfaction and organizational commitment: A mixed methods investigation of the effects of servant leadership

by Hill, Valdemar A., Jr., Ph.D., CAPELLA UNIVERSITY, 2008, 81 pages; 3320645


This study examined the relationship between servant-leadership characteristics and employee job satisfaction and organizational commitment. Utilizing a mixed methods approach to the study, three survey instruments were administered to the participants. The instruments measured servant leadership as perceived by non-supervisory employees, job satisfaction, and organizational commitment.

Demographic data for gender, age, education, and years in the organization were variables utilized in the analysis of the response data. Quantitative methods were applied to obtain statistical measurements of the response data. Qualitative data were obtained via in-depth interviews with the participants who ascertained that their supervisors demonstrated servant-leadership characteristics. The findings showed that there was a statistically significant relationship between servant leadership and job satisfaction. However, there was no statistically significant relationship between servant leadership and organizational commitment.

AdviserKathleen M. Henry
Source TypeDissertation
SubjectsManagement; Occupational psychology
Publication Number3320645

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