Quantification of the effects of quality investment on the Cost of Poor Quality: A quasi-experimental study
by Tamimi, Abdallah Ibrahim, Ph.D., WALDEN UNIVERSITY, 2008, 205 pages; 3320154

Abstract:

Quality management is a fundamental challenge facing businesses. This research attempted to quantify the effect of quality investment on the Cost of Poor Quality (COPQ) in an aerospace company utilizing 3 years of quality data at United Launch Alliance, a Boeing – Lockheed Martin Joint Venture Company. Statistical analysis tools, like multiple regressions, were used to quantify the relationship between quality investments and COPQ. Strong correlations were evident by the high correlation coefficient R2 and very small p-values in multiple regression analysis. The models in the study helped produce an Excel macro that based on preset constraints, optimized the level of quality spending to minimize COPQ. The study confirmed that as quality investments were increased, the COPQ decreased steadily until a point of diminishing return was reached. The findings may be used to develop an approach to reduce the COPQ and enhance product performance. Achieving superior quality in rocket launching enhances the accuracy, reliability, and mission success of delivering satellites to their precise orbits in pursuit of knowledge, peace, and freedom while assuring safety for the end user.

 
AdviserAridaman K. Jain
SchoolWALDEN UNIVERSITY
SourceDAI/B 69-07, p. , Nov 2008
Source TypeDissertation
SubjectsManagement; Aerospace engineering; Industrial engineering
Publication Number3320154
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