Information technology outsourcing: Identification of effective vendor practices

by Lahti, Harold G., Ph.D., CAPELLA UNIVERSITY, 2008, 133 pages; 3316093


Outsourcing of tasks and processes has become prevalent in all areas of business. Assembly and component manufacturing, information technology (IT), medical diagnoses, and most business processes are considered for outsourcing. Outsourced products or services are not a commodity that can be easily migrated among alternative vendors. They have critical and strategic implications for the client organization, requiring a long-term and stable relationship. Many of the outsourcing questions relating to strategy, core competency, theoretical streams, selection, relationships, and governance have been explored from the client's perspective. There is a void in knowledge concerning effective practices from the vendor's perspective, particularly in forming and maintaining an effective partnership between the client and vendor. This research study was descriptive in nature following case study methodology. The study was a semi-structured, open-ended interview conducted with personal interviews and an open-ended questionnaire, given to 11 IT professionals who have roles as vendors to gain their opinions on factors and effective practices in Information Technology outsourcing engagements. This research contributes to this issue by identifying and articulating effective outsourcing practices from the vendor perspective and presents the SWOM Tool, which is intended to provide the vendor with a simple tool with which to evaluate elements associated with outsourcing relationships.

AdviserRonald Benson
Source TypeDissertation
Publication Number3316093

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