Enterprise resource systems: Post-adoptive use behavior after implementation of student management systems

by Williams, Andrew Lee, Jr., Ph.D., CAPELLA UNIVERSITY, 2008, 380 pages; 3315227

Abstract:

This study builds on the work of Jasperson et al. (2005) in the subject area of post-adoptive behaviors associated with technology enabled work systems. This study also builds on the work of Venkatesh et al. (2003) in the subject area of user acceptance of information technology. Self-directed learning concepts used in this study are based on the work of Guglielmino (1977). Self-directed learning is explored as a behavioral attribute, whether inherent or learned, which can predict post-adoptive use behavior as opposed to an intervention.

The results of this study that focus on the post-adoptive characteristics of categories of users reveal several findings. First, there were no statistically significant differences in the moderate and high levels of self-directed learning behaviors of pre-computer era post-adoptive users, initial phase computer era post-adoptive users, and Internet era post-adoptive users. Second, there were no statistically significant differences in the moderate and high levels of post-adoptive use behaviors of pre-computer era post-adoptive users, initial phase computer era post-adoptive users, and Internet era post-adoptive users.

Results of this study that focus solely on behavioral constructs reveal several findings. First, as self-directed learning behaviors increase, post-adoptive use behaviors increase with moderate prediction. Second, there was no linear relationship between the average of post-adoptive use behaviors and minutes of collaboration with other users in minutes of time. Third, post-adoptive users who had greater classroom training exhibited statistically significant greater levels of post-adoptive use behaviors than as a result of online training. Fourth, there were no linear relationships between earliness of training and post-adoptive use behavior, and lateness of training and post-adoptive use behavior. Fifth, there was a statistically significant, strong correlation between feature use and months of post-adoptive use, and a statistically significant weak correlation between feature use and anxiety. Also, anxiety levels actually increased statistically significantly, although weak, over months of post-adoptive use along with a statistically significant strong increase in feature use. Sixth, there was a moderate correlation between minutes of daily SMS system use and minutes of collaboration with other SMS users. Seventh, there was a moderate correlation between performance expectancy and effort expectancy.

AdviserRichard E. Yellen
SchoolCAPELLA UNIVERSITY
Source TypeDissertation
SubjectsManagement; Educational technology; Information science
Publication Number3315227

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