Strategic planning and organizational performance: An investigation using the balanced scorecard in non -profit organizations

by Blackmon, Valerie Y., Ph.D., CAPELLA UNIVERSITY, 2008, 124 pages; 3311386


The present study investigated the utility of strategic planning as a tool that promotes organizational performance in non-profit organizations. It used a retrospective cross-sectional research design to compare organizational outcomes for organizations that employed strategic planning protocols with organizational outcomes for those that did not employ strategic planning protocols. The results indicated a statistically significant difference between the mean composite scores of strategic planning organizations verses non-strategic planning organizations. Statistically significant differences were established in five domains: strategic planning activities, mission achievement, customer processes, employee growth and learning and financial processes. A statistically significant difference was not revealed on the internal business processes domain. Additional, data analyses for each research hypothesis indicated statistical significance as well, thereby supporting each hypothesis.

AdviserJanice M. Spangenburg
Source TypeDissertation
SubjectsManagement; Organizational behavior
Publication Number3311386

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