An investigation of the communication between information technology employees and the managers of defense contracting organizations

by Parrish, Brian P., Ph.D., CAPELLA UNIVERSITY, 2008, 136 pages; 3310894


There is a growing need to study the communication differences between technical employees and the remainder of the organization, including organizations in the defense-contracting industry. Bridging the communication differences in an organization is a necessity for overall operational effectiveness. A method to investigate the communication differences in this type of environment needed to be researched and evaluated. This research used a mixed methodology that focused on evaluating the communication patterns between technical employees and managers within defense-contracting organizations. The findings of this research concluded that changes are necessary in the communication philosophy between technical employees and managers of defense contracting organizations. These changes involve enhanced IT training, coordination between groups, increased personal interaction between groups, and improved organizational processes to translate technical functions between groups.

AdviserMargarita Rovira
Source TypeDissertation
Publication Number3310894

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