Organizational culture, workplace incivility, and turnover: The impact of human resources practices
by Simmons, Dana Cosby, Ph.D., UNIVERSITY OF LOUISVILLE, 2008, 127 pages; 3308361

Abstract:

This dissertation examines the relationship between two communication-related dimensions of organizational culture, workplace incivility, and turnover. In particular, it investigates the impact that four human resources practices have on the relationship between incivility and turnover. These practices are (a) training, (b) formal policies, (c) grievance procedures, and (d) vertical hierarchy. Employing data from the National Organizations Survey (2002), the study provides a conceptual model suggesting that "soft" measures such as organizational culture and human resources practices impact the bottom line of an organization.

The dissertation is divided into five chapters. Chapter One provides an introduction to the research problem and presents the case that workplace incivility, one form of counterproductive workplace behavior, is an important topic for investigation as it is potentially costly to organizations. Chapter Two provides a summary and synthesis of literature differentiating incivility as a behavior construct and describing reported impact to individuals and organizations. Chapter Three focuses on the methodology and analysis techniques employed by the study, including multiple regression. Chapter Four presents the results of the analysis. Discussion and implications of the study, as well as recommendations for future research is presented in Chapter Five.

 
Advisor
SchoolUNIVERSITY OF LOUISVILLE
SourceDAI/B 69-03, Jun 2008
Source TypeDissertation
SubjectsManagement; Occupational psychology
Publication Number3308361
Adobe PDF Access the complete dissertation:
 

» Find an electronic copy at your library.
  Use the link below to access a full citation record of this graduate work:
  http://gateway.proquest.com/openurl%3furl_ver=Z39.88-2004%26res_dat=xri:pqdiss%26rft_val_fmt=info:ofi/fmt:kev:mtx:dissertation%26rft_dat=xri:pqdiss:3308361
  If your library subscribes to the ProQuest Dissertations & Theses (PQDT) database, you may be entitled to a free electronic version of this graduate work. If not, you will have the option to purchase one, and access a 24 page preview for free (if available).

About ProQuest Dissertations & Theses
With over 2.3 million records, the ProQuest Dissertations & Theses (PQDT) database is the most comprehensive collection of dissertations and theses in the world. It is the database of record for graduate research.

The database includes citations of graduate works ranging from the first U.S. dissertation, accepted in 1861, to those accepted as recently as last semester. Of the 2.3 million graduate works included in the database, ProQuest offers more than 1.9 million in full text formats. Of those, over 860,000 are available in PDF format. More than 60,000 dissertations and theses are added to the database each year.

If you have questions, please feel free to visit the ProQuest Web site - http://www.proquest.com - or call ProQuest Hotline Customer Support at 1-800-521-3042.