A quantitative study of the listening practices of African -American leader/managers of faith-based nonprofit organizations in the U.S.

by Miller, K. Levi, Ph.D., CAPELLA UNIVERSITY, 2008, 131 pages; 3297704

Abstract:

Listening is a critical element in leadership with previous research suggesting that communication may impact the success of an organization. This study examined African-American faith-based leaders' self-perceptions and subordinates' perceptions of leaders listening skills. The sample consisted of 68 leader-managers who completed the Skills Enhancement Training conducted by the Institute of Church Administration and Management (ICAM), as well as 119 subordinates. Participants completed the Listening Practices Feedback Report, a six-factor, 28-item instrument. The study's findings revealed significant differences between leader-managers' self-perceptions and subordinates' perceptions of the leaders' listening skills. The study contributes to the existing body of research by understanding the unique relationship between listening and leadership and offers organizations considerations for developing and refining existing leadership development programs.

AdviserLonnie Wederski
SchoolCAPELLA UNIVERSITY
Source TypeDissertation
SubjectsClergy; Black studies; Management
Publication Number3297704

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