Diversity training: A study of the impact of diversity training on organizational performance, financial results and accountability

by Gilliard, Jacqueline P., Ph.D., CAPELLA UNIVERSITY, 2008, 174 pages; 3297523


The purpose of this qualitative study was to investigate the perceptions of the impact of diversity training initiatives on organizational performance as observed and experienced by diversity managers and executives. Figures were used to display the data obtained through eight open-ended interviews, observations and content analysis. Data was analyzed to elicit themes or patterns that addressed fives areas: (a) context of diversity training, (b) evaluation of diversity training, (c) relationship between diversity training and improved business performance, financial results and/or accountability, (d) success factors of diversity training and (e) barriers to diversity training. The presentation of the data was in figure and in descriptive profiles. Results revealed that although diversity professionals rated the effectiveness of their diversity training initiatives as having a positive impact on the organization, they could not directly link these improvements to diversity training.

AdviserRobert Hockin
Source TypeDissertation
Publication Number3297523

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