This study focused on the perceptions of One-Stop center directors of the Workforce Investment Act (WIA) of 1998 and the impact that the implementation of the WIA had on the issues of local control, customer impact and Individual Training Accounts. Data was obtained for the research through a dual descriptive methodology. The first phase was an on-line survey and the second phase was a series of telephone interviews. The majority of survey respondents (44.6%) believed that there was more local control than before the WIA was implemented. One of the key components of the legislation was to establish a greater degree of local control. These results indicate that the efforts to increase local control have affected centers in a positive way by supporting efforts to establish more local control. Responses to telephone interviews confirmed these same findings with half of the respondents indicating that the degree of local control had increased. To address the research questions, a Chi-Square statistic was employed. Data was compared for five independent variables, type of center, current administrative position, years of service, region, and population, to determine their influence on the perceptions of One-Stop directors. Several significant results were identified and reported. Overall, the perspective of the One-Stop center directors was positive. Directors indicated that accessibility of job-seekers to services, quality of customer service, access to employment information, and availability of services have increased with the implementation of the WIA. Recommendations included: increasing research conducted that explores the expertise of One-Stop staff members, the establishment of dedicated funding streams for One-Stop center services, and the identification of ways that technology could contribute to the efficiency of meeting client needs.