This qualitative action research study of middle managers combined coaching, leadership development, and the Keirsey Temperament Sorter II™ (KTS II). Currently, published academic research provides no research for the use of the KTS II in combination with coaching for leadership development. A coaching intervention for middle managers was designed using content coaching based on Malcolm Baldrige National Quality Award leadership criteria together with coaching focused on the manager's temperament. Participants' individual coaching plans were shaped by the managers' temperament type, with each coaching session building upon the previous coaching sessions in the study, reflecting the emergent nature of action research. During the study, the participants' observable application of the coached leadership behaviors were determined by multirater feedback obtained from supervisors, subordinates, and peers as observed since the coaching began, as well as from the participants' self-assessment of application of coached leadership practices. This study also examined how soon after the implementation of the coaching action plan changes occurred. In the use of coaching as the delivery method for this leadership development program, the researcher was also the coach in order to provide consistency in the coaching. The results of the study revealed an increase in observed leadership behaviors centered on the Baldrige competencies within one month of the onset of the coaching intervention. Recommendations for further research include additional longitudinal study of continued coaching in conjunction with application of the competencies for solidifying participant leadership practice.
|Subjects||Management; Business education|
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