Direct support staff perceptions of frontline supervisor's skills: Correlation with organizational commitment and intent to leave

by Stiffler, Kathleen L., Ph.D., CAPELLA UNIVERSITY, 2007, 109 pages; 3277701


As the number of persons diagnosed with intellectual and/or developmental disabilities continues to grow, it is critical that employers understand the direct support workforce and the factors that direct support professional staff considered when determining whether to stay or leave their employment with a residential service provider agency. This study researched whether a correlation exists between the competencies of a frontline supervisor and the organizational commitment and the intent to leave for direct support professionals working in Kansas. Direct support professionals participating in this study viewed their supervisors as demonstrating high levels of competence in the broad skill areas studied. In this study, DSPs indicated that their perceptions of their FLSs' skills have a minimal, positive effect on the overall organizational commitment of the DSP. Overall skills for the FLSs had the greatest effect on the affective and normative commitment of the DSP. The relationship between the direct support staff's overall organizational commitment and the intent of the DSP to leave the organization suggested a moderate, negative relationship.

AdviserMary Whitman
Source TypeDissertation
Publication Number3277701

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