A retail bookstore chain: An examination of managers' leadership styles and subordinates' job satisfaction levels

by Rupe, Robert Matthew, Ph.D., CAPELLA UNIVERSITY, 2007, 124 pages; 3274759


Today's organizations are facing major issues such as globalization; increasing competitiveness in order to gain market share; attracting and retaining employees; streamlining processes to improve efficiency; the mobility of the modern employee and shortening tenure; and the mounting pressure to maintain ethical business practices in the wake of national corporate scandals. In light of this, companies are seeking an advantage over competition through superior human resources in areas such as: talent management, succession planning, recruiting, retention and leadership. This study focused on one aspect of these challenges, leadership, in the retail industry. The situational leadership model (SLM) is one leadership model that has gained popularity in recent years. The primary purpose of this study was to examine the relationship between a manager's leadership style and subordinate job satisfaction levels. This study used the Leadership Effectiveness and Adaptability Description-Self (LEAD-Self) instrument to assess leadership style and the Job Descriptive Index (JDI) to measure employee satisfaction among stores in the Texas division of a retail company. This study did not find evidence to support that a manager's leadership style, as defined by the SLM, had any significant affect on subordinate job satisfaction levels among employees.

AdviserKathleen Hargiss
Source TypeDissertation
SubjectsManagement; Occupational psychology
Publication Number3274759

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