The relationship between job satisfaction and turnover in large insurance companies: A survey analysis

by Clark, Tamara N., Ph.D., CAPELLA UNIVERSITY, 2007, 117 pages; 3274574

Abstract:

The problem with job satisfaction and turnover is a concern within the insurance industry. There is minimal research about the problem that contributed to the investigation of the relationship between job satisfaction and turnover. The employees' responses were collected by demographic surveys completed by the researcher. Additional data was collected to measure job satisfaction and turnover using the Job Descriptive Index (JDI) and Job in General (JIG). Intent to quit was used to measure turnover in the organization. The results showed that 83% of employees had no intention to quit their jobs within 6 months from the study. Also, 73% of employees had no intention to quit their jobs within 12 months from the study. There was a strong correlation between opportunities for promotions and job satisfaction in 12 months from the study. Also, there was a strong correlation between pay and job satisfaction among employees within insurance organizations. The results indicate that external needs, opportunities for promotions, and pay contribute to job satisfaction and reduction of turnover among employees within insurance organizations.

AdviserValerie Coxon
SchoolCAPELLA UNIVERSITY
Source TypeDissertation
SubjectsManagement; Occupational psychology
Publication Number3274574

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