Followers' preferences for leaders' behavioral characteristics: A case study of franchise restaurants

by Bell, Dawn, Ph.D., CAPELLA UNIVERSITY, 2007, 102 pages; 3274073


This case study used the Followership profile Questionnaire, (FTP) to examine the impact of leadership styles and determine the preference of leaders’ behavior/characteristics of one hundred and twenty (120) followers within three XYZ Franchise service restaurants. The questionnaire also contained the items and scales that measured the construct (organizational level and leaders’ behavior/characteristics). “Additional survey questions were used to measure the leadership style preferred by each follower and what they indicated about their supervisors’ degree of task and degree of relationship orientation high/low; this determined the perceived leadership style of each.” The result of the case study is to provide research that may support the development of an understanding within a service restaurant environment between leaders and followers; if their relationship is balanced, it will help in the success of organizations. In addition, the research will attempt to show how the importance of followership affects leadership. The significance of this followership preference case study also strives toward meeting the objectives of organization‘s goals in developing a shared management-training program.

AdviserKeith Grant
Source TypeDissertation
SubjectsManagement; Occupational psychology
Publication Number3274073

About ProQuest Dissertations & Theses
With nearly 4 million records, the ProQuest Dissertations & Theses (PQDT) Global database is the most comprehensive collection of dissertations and theses in the world. It is the database of record for graduate research.

PQDT Global combines content from a range of the world's premier universities - from the Ivy League to the Russell Group. Of the nearly 4 million graduate works included in the database, ProQuest offers more than 2.5 million in full text formats. Of those, over 1.7 million are available in PDF format. More than 90,000 dissertations and theses are added to the database each year.

If you have questions, please feel free to visit the ProQuest Web site - - or contact ProQuest Support.