The effects of new technologies on the performance of virtual teams

by Karpiscak, John, Ph.D., CAPELLA UNIVERSITY, 2007, 120 pages; 3266273


This research explored how the introduction of video teleconference technologies affected the performance of Virtual Teams that were geographically dispersed across the United States. Current studies have indicated that Virtual Teams are today as effective as Face-to-Face (F2F) teams. This research study evaluated the incorporation of video teleconferencing in the context of a Federal Research and Development laboratory to determine if single or multiple exposures would improve the ability of teams to work together and to what extent (i.e., improve trust and improve efficiencies). This research described the components of the proposed research study from Topic Selection through the proposed Sampling Plan Methodology. The research goal was to provide managers with tools to determine the conditions that video teleconferencing could be justified and provide value added to Virtual Teams. The researcher noted that the data points to the conclusion that value of video teleconferences though generally positive in encouraging trust in Virtual Teams was dynamic in nature, and varied in utility and effect with age and frequency of use. Levels and types of trust were measured and the results indicated that ad hoc video teleconferencing fostered high levels of trust as compared to initial or to regular video teleconferences, however the highest levels of trust were noted among those did not participate in video teleconferences. Respondents who were at or near 50 years of age tended to find benefit from video teleconferences while those under 45 years of age tended to avoid video teleconferencing preferring other means of communication to establish trust within their Virtual Teams. The researcher also suggested that this condition would continue to change as the population shifted in age and technology exposure.

AdviserJean Gordon
Source TypeDissertation
Publication Number3266273

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