Software culture of quality: A survey to assess progress in implementing a culture favorable for continuous process improvement in software development organizations

by Steward, Douglas E., Ph.D., CAPELLA UNIVERSITY, 2007, 122 pages; 3259656


The purpose of this study was to create a parsimonious, theory-driven survey that measured those dimensions of organizational culture most related to successful quality initiative implementations in system/software development organizations. To that end, the literatures of quality, software process improvement, and organizational culture were examined and synthesized. The construct Software Culture of Quality (SW/COQ) was defined and hypothesized as a second order factor, consisting of 5 dimensions, time orientation, goal orientation, process orientation, communications style, and professional/parochial climate. A 25-question survey, based on the literature and the 5 hypothesized dimensions, was developed and piloted. It was completed by 264 members of 15 United States-based Software Process Improvement Network organizations. A structural equation model of the a priori construct was built, tested, and rejected, leading to an exploratory factor analysis of the data. A 22-question, 3-factor model of SW/COQ, with the dimensions open communication, process orientation, and quality commitment emerged.

AdviserJohn Whitlock
Source TypeDissertation
SubjectsManagement; Occupational psychology
Publication Number3259656

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