This research provides information on making use of Capability Maturity Model Integration for Services (CMMI-SVC) for service process improvement. CMMI-SVC is a comprehensive set of guidelines and best practices that can help service delivery organizations develop and improve processes for delivering services. CMMI-SVC offers service providers a proven framework for achieving higher levels of service quality, cost controls, schedule improvements, employee satisfaction, and user satisfaction. Adapting and extending practical and focused standards and best practices, service organizations can overcome the challenges faced in the industry. CMMI-SVC encourages discipline for managing services and leads to lasting process improvement in organizations. CMMI-SVC brings credibility and improves service organizations' ability to compete in the global marketplace. The focus of this study is to understand, analyze CMMI-SVC, and present how CMMI-SVC can help service delivery organizations improve the quality of their services.
|School||CALIFORNIA STATE UNIVERSITY, DOMINGUEZ HILLS|
|Subjects||Management; Industrial engineering|
About ProQuest Dissertations & Theses
With nearly 4 million records, the ProQuest Dissertations & Theses (PQDT) Global database is the most comprehensive collection of dissertations and theses in the world. It is the database of record for graduate research.
PQDT Global combines content from a range of the world's premier universities - from the Ivy League to the Russell Group. Of the nearly 4 million graduate works included in the database, ProQuest offers more than 2.5 million in full text formats. Of those, over 1.7 million are available in PDF format. More than 90,000 dissertations and theses are added to the database each year.