Effects of outward communicator traits on complaint perception
by Miller, Kurtis David, M.A., COLLEGE OF CHARLESTON, 2009, 65 pages; 1473044

Abstract:

Participants rated their perceptions of complaints which were presented as delivered by individuals with differing gender and racial/ethnic traits in terms of severity/seriousness, interest, and fairness. The presented gender of the complainer had no significant effect on perceptions of severity/seriousness, interest, or fairness, but the presented racial/ethnic identity of the complainer had statistically significant effects in all three areas. Unexpectedly, complaints were rated as more severe/serious, interesting, and fair when they were presented as delivered by members of racial/ethnic minorities than when they were presented as delivered by members of the racial/ethnic majority. Post hoc findings also revealed a tendency for female respondents to rate complaints higher in terms of severity, interest, and fairness than male respondents.

 
AdviserJenifer Kopfman
SchoolCOLLEGE OF CHARLESTON
SourceMAI/ 48-03, p. , Feb 2010
Source TypeThesis
SubjectsCommunication; Ethnic studies; Gender studies
Publication Number1473044
Adobe PDF Access the complete dissertation:
 

» Find an electronic copy at your library.
  Use the link below to access a full citation record of this graduate work:
  http://gateway.proquest.com/openurl%3furl_ver=Z39.88-2004%26res_dat=xri:pqdiss%26rft_val_fmt=info:ofi/fmt:kev:mtx:dissertation%26rft_dat=xri:pqdiss:1473044
  If your library subscribes to the ProQuest Dissertations & Theses (PQDT) database, you may be entitled to a free electronic version of this graduate work. If not, you will have the option to purchase one, and access a 24 page preview for free (if available).

About ProQuest Dissertations & Theses
With over 2.3 million records, the ProQuest Dissertations & Theses (PQDT) database is the most comprehensive collection of dissertations and theses in the world. It is the database of record for graduate research.

The database includes citations of graduate works ranging from the first U.S. dissertation, accepted in 1861, to those accepted as recently as last semester. Of the 2.3 million graduate works included in the database, ProQuest offers more than 1.9 million in full text formats. Of those, over 860,000 are available in PDF format. More than 60,000 dissertations and theses are added to the database each year.

If you have questions, please feel free to visit the ProQuest Web site - http://www.proquest.com - or call ProQuest Hotline Customer Support at 1-800-521-3042.