Generational diversity: Organizational commitment between Generation X employees and Generation Y employees in the hospitality industry

by King, Nicole M., Ph.D., CAPELLA UNIVERSITY, 2017, 113 pages; 10262060

Abstract:

This quantitative research study investigated whether significant differences existed in the levels of organizational commitment between Gen X and Gen Y employees working in the hospitality industry in the United States. The purpose of this study was twofold: (a) to determine if there were significant differences in the levels of organizational commitment between Gen X and Gen Y employees in the hospitality industry and (b) to determine if there were significant differences in their levels of affective, normative, and continuance organizational commitment. The participants were 200 part-time and full-time hospitality employees in the areas of hotel and resorts, food and beverage, casino and gaming, tourism and attractions, and entertainment and leisure. Participants completed the Three-Component Model Employee Commitment (TCM) Survey to test the hypotheses of this study. The ANOVA statistical model was used to analyze the data. The results were as follows: (a) there were no significant differences in affective commitment between Gen X and Gen Y; (b) there were no significant differences in normative commitment between Gen X and Gen Y; and (c) there were no significant differences in continuance commitment between Gen X and Gen Y within the hospitality industry workplace in the United States.

AdviserCyd Strickland
SchoolCAPELLA UNIVERSITY
Source TypeDissertation
SubjectsManagement; Organization theory
Publication Number10262060

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