Authentic leadership in U.S. skilled nursing facilities: A multiple case study

by Penrod, Amanda K., Ph.D., CAPELLA UNIVERSITY, 2017, 150 pages; 10254878


The paradigm shift in the healthcare industry from traditional long-term care facilities to skilled nursing and rehabilitation facilities (SNF) has significantly changed this environment and increased the leadership demands of the facility administrators. Research had shown that authentic leadership positively effects healthcare organizations; however, minimal research had been conducted of authentic leadership practices in skilled nursing facilities. The research study filled a gap in the literature for how the dimensions of authentic leadership were practiced by SNF administrators that influenced organizational outcomes. The research question for the study was how do SNF administrators practice dimensions of authentic leadership that influence healthy work environments, job satisfaction and patient safety? The research methodology was qualitative with a multiple case study design. The use of a multiple case study allowed the researcher to conduct explanatory research to understand the complex social phenomenon of the cases. The research consisted of three SNF facilities rated as centers of excellence in Oklahoma. The sample included 20 participants that were currently working within the SNF facilities in addition to documentation relative to the organizational outcomes. The results of the cross case analysis identified how the administrators practiced the dimensions of authentic leadership. Four themes emerged within the research of influential behaviors of authentic leadership that influenced the organizational outcomes of healthy work environments, job satisfaction, and patient safety: trust and engagement, culture of caring, empowerment, and multiple channels of communications. The SNF industry may benefit from future research on authentic leadership that further improves outcomes within the organizations for the employees, patients and residents.

AdviserJohn Herr
Source TypeDissertation
SubjectsManagement; Health care management
Publication Number10254878

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