Abstract Facility management is a profession in which facility managers are employed to manage a diverse set of services, personnel, and built environments to accomplish organizational goals. Four research questions were used to examine the maturity level of facility management in a university environment. How does strategic alignment compare facility management services with an organization’s core business? How are facility management services considered essential to an organization’s core business? How do facility management services provide value to an organization’s core business? How does facility management’s reputation play a role in the alignment of facility management services with an organization’s core business? Chapter 1 introduces the study’s problem, the purpose of the study, and the contributions this study makes to the field of organizational and facility management. Chapter 2 discusses the competing values model, which represents the theoretical framework of the study. Chapter 3 provides a discussion of the research design used in the study. Eight hypotheses are used in Chapter 4 to test the research questions. Chapter 5 provides a discussion of the results and recommendations for further research. The study findings showed limited support for the maturity relationship asked by the research questions. For example, the study findings showed significant support for the maturity relationship between facility management reputation and an organization’s core business. In contrast, the study findings showed little support for the maturity relationship between facility services, facility essential services, and the value of facility services. Future research should employ quantitative designs to examine further the theoretical framework of facility management.
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