Demographic predictors of job satisfaction of U.S. retail store managers

by Crowder, Cheryl K., Ph.D., CAPELLA UNIVERSITY, 2016, 168 pages; 10196331


Retail organizations operate in challenging economic markets competing in multinational arenas. Retail managers in this increasingly competitive global market face unseen levels of pressure in which evolving standards and expectations to operate efficiently exist. Research suggests job satisfaction, as well as the intrinsic and extrinsic factors of motivation, are often viewed as a precondition for increasing productivity and quality customer service, contributing to the operational effectiveness of organizations. The satisfaction retail managers exhibit toward their job can be instrumental to business objectives and execution. This quantitative study explored the variables of gender, level of education, and years of retail experience as predictors of the overall job satisfaction and intrinsic and extrinsic job satisfaction of U.S. retail store managers. The Minnesota Satisfaction Questionnaire was administered online to a sample of U.S. retail managers. A total of 86 completed surveys were analyzed to explore the relationship between variables. Multiple linear regression tested the predictive nature of the variables, and results revealed no statistical significance between gender, level of education, and years of retail experience and the job satisfaction of U.S. retail managers.

AdviserCheryl McConnaughey
Source TypeDissertation
SubjectsBusiness administration; Management; Education
Publication Number10196331

About ProQuest Dissertations & Theses
With nearly 4 million records, the ProQuest Dissertations & Theses (PQDT) Global database is the most comprehensive collection of dissertations and theses in the world. It is the database of record for graduate research.

PQDT Global combines content from a range of the world's premier universities - from the Ivy League to the Russell Group. Of the nearly 4 million graduate works included in the database, ProQuest offers more than 2.5 million in full text formats. Of those, over 1.7 million are available in PDF format. More than 90,000 dissertations and theses are added to the database each year.

If you have questions, please feel free to visit the ProQuest Web site - - or contact ProQuest Support.