Demographic predictors of job satisfaction of U.S. retail store managers

by Crowder, Cheryl K., Ph.D., CAPELLA UNIVERSITY, 2016, 168 pages; 10196331

Abstract:

Retail organizations operate in challenging economic markets competing in multinational arenas. Retail managers in this increasingly competitive global market face unseen levels of pressure in which evolving standards and expectations to operate efficiently exist. Research suggests job satisfaction, as well as the intrinsic and extrinsic factors of motivation, are often viewed as a precondition for increasing productivity and quality customer service, contributing to the operational effectiveness of organizations. The satisfaction retail managers exhibit toward their job can be instrumental to business objectives and execution. This quantitative study explored the variables of gender, level of education, and years of retail experience as predictors of the overall job satisfaction and intrinsic and extrinsic job satisfaction of U.S. retail store managers. The Minnesota Satisfaction Questionnaire was administered online to a sample of U.S. retail managers. A total of 86 completed surveys were analyzed to explore the relationship between variables. Multiple linear regression tested the predictive nature of the variables, and results revealed no statistical significance between gender, level of education, and years of retail experience and the job satisfaction of U.S. retail managers.

AdviserCheryl McConnaughey
SchoolCAPELLA UNIVERSITY
Source TypeDissertation
SubjectsBusiness administration; Management; Education
Publication Number10196331

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