A qualitative examination of employees' experiences and perceptions of performance management systems

by Holland, Denise P., Ph.D., CAPELLA UNIVERSITY, 2016, 150 pages; 10196305


This qualitative study examined the impact of performance management systems on employees’ job satisfaction and morale. The study’s research design was qualitative using an exploratory methodology. This research model provides the opportunity to collect first-hand accounts from employees of their experiences. The data collection consisted of 18 Interviews using Skype and WebEx Conference calls technology. The participants volunteered from the a senior-level, IT-focused talent development organization. The rationale for this study was to explore the employee performance management system from the employees’ perspective. Over 30 years of research of performance management systems revealed a need for greater research from the employees’ view. The research also explored understanding the benefits and shortcoming of current systems, outlined contributing factors to employees’ job satisfaction and morale to contribute to the research body of knowledge. Having a better consideration of perceived issues with performance management systems defined by employees’ experiences, was examined to define future employee/management developmental programs and training to minimize future problems. The Research Question 1 was: How do employees’ management, experiences, and perceptions with annual performance reviews systems affect their job performance and morale? Subsequent probing Research Questions such as: Do you feel each of your previous managers used the management system as intended? Do you or others in your company feel there is a way to manipulate the performance management system to a personal advantage or detriment? The findings revealed a general perception from participants that the systems could be manipulated to a personal or advantage or detriment. This led to a conclusion to minimize subjectivity and increase administrative controls to avoid future problems and perceptions of fairness. Future research is recommended to interview more employees without direct management responsibilities to further add to the research body of knowledge.

AdviserClifford Butler
Source TypeDissertation
SubjectsBehavioral psychology; Management; Organizational behavior
Publication Number10196305

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