The impact of ethnic diversity in the workplace: An exploratory, qualitative inquiry on the experience of Black American employees in LMX out-groups

by Parker, Larry D., Jr., Ph.D., CAPELLA UNIVERSITY, 2016, 111 pages; 10164305


The purpose of this exploratory qualitative inquiry was to understand the personal experience of the Black subordinate employee in the out-group of the leader-member exchange (LMX) dyadic relationship and to gain insight into how such employees view themselves and their working relationships. The data analysis identified 12 themes within the responses of the participants. This research supported the assertions that the low-quality relationships that developed within the leader-member dyads had negative impacts on the individuals within the out-group. The existing literature focused heavily on members within the in-group, identifying the benefits of being within the in-group. The findings of this research confirm the existence of the negative conditions of low-quality dyads. This study adds to the existing body of findings that support the existence of negative attributes of the LMX relationship and rate them as low quality. Therefore, this study adds to the literature on the factors potentially contributing to the existence of low-quality LMX relationships. This study also contributes to the limited known narrative of the Black employee existing in the LMX out-group. This study adds to the field of organization and management by presenting a Black subordinate out-group narrative that identifies factors that supervisors can address potentially to strengthen the leader-member dyad of demographically diverse workforces. The improvement in leader-member dyad in accordance with the LMX theory literature may facilitate an improvement in the effectiveness of the dyad in addressing organizational objectives. The themes of this research provide potential constructs upon which further research can build to develop the understanding of out-groups and the impacts of diversity.

AdviserClifford Butler
Source TypeDissertation
SubjectsAfrican American studies; Black studies; Management; Occupational psychology
Publication Number10164305

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