The influence of LMX on information technology workers: A quantitative study

by Hammonds, Jennifer M., Ph.D., CAPELLA UNIVERSITY, 2016, 132 pages; 10164303


It is important for organizations to retain their IT workers, and can be very costly to lose these valuable employees. Can the quality of an information technology (IT) worker’s relationship with their supervisor influence their organizational commitment, job satisfaction, and turnover intentions? Examining how an IT worker’s relationship with their supervisor influences the IT workers organizational commitment, job satisfaction, and turnover intentions has not been specifically studied to date. Leader-member exchange (LMX) theory was used to measure the quality (high-quality or low-quality) of the relationship the IT worker reports having with their supervisor. This study employed a quantitative non-experimental survey methodology to explore if significant relationships exist between LMX, organizational commitment, job satisfaction, and turnover intentions. The population consisted of IT workers, over the age of 22 years old, that work in the U.S., and have been with their organization for more than two years. Survey participants were selected randomly through Qualtrics Panels. The survey used four previously validated measures combined into one comprehensive survey that was administered online. The measures used examined LMX quality, organizational commitment, job satisfaction, turnover intentions, and additional demographic questions. The data obtained from the survey was processed through SPSS providing statistical analysis of the sample. The regression analysis results confirmed significant relationships between LMX and organizational commitment, job satisfaction, and turnover intentions. Study findings concluded that LMX is a good indicator of organizational commitment, job satisfaction and turnover intentions.

AdviserCaroline Howard
Source TypeDissertation
SubjectsManagement; Information technology
Publication Number10164303

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