Generic qualitative study on systems conflict as described by employees' leader-member exchanges

by Martinus, Paul M., Ph.D., CAPELLA UNIVERSITY, 2016, 142 pages; 10144290


This study addressed the problem of conflict in the workplace as experienced by leader-member exchanges (LMXs). The background and significance of this study concerned the research problem and questions asking about systems conflict in the workplace according to LMXs. The study used a generic qualitative research design; participants were obtained online via purposive and snowball sampling. Participants who were Facebook users were asked to describe their conflict experiences in the workplace that were then thematically analyzed. Results showed that either systems conflict in LMXs described leadership and followership; or that types of members in such exchanges described conflict systems. Addressing the problem by answering the research question fills a knowledge gap that the scientific community and organizational leaders might use to address systems conflict in the workplace.

Keywords: generic, qualitative, systems, conflict, leader-member exchanges.

AdviserStephanie Brooke-Werley
Source TypeDissertation
SubjectsManagement; Behavioral sciences; Organizational behavior
Publication Number10144290

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