Researchers refer to supply chain integration (SCI) as a supply chain utopia or a business practice that leads to manufacturing perfection. The importance of SCI is its creation of increased customer value and decreased operational expenses. Supply chain integration improves firm performance by creating a flexible supply chain. The purpose of this nonexperimental, quantitative, correlational study was to examine two intraorganizational resources (information technology and top management support), two interorganizational SCI dimensions, customer integration (CI) and supplier integration (SI), and their effects on a firm’s business performance (BP) and operational performance (OP). The rationale for studying the relationship between information technology (IT) and top management support (TMS), CI and SI, and BP and OP came from the inconsistent findings of SCI-performance researcher. The sample size consisted of 91 respondents categorized as top- or middle-level managers employed in manufacturing industries in the United States. Researchers previously deployed the 52-question electronic survey instrument used in this study to measure SCI and firm performance. The 52 questions were divided into 10 sections; the first section was demographics, and the last 9 sections were linked to the 8 variables measured using a 7-point Likert-type scale. The findings of this study supported a significant relationship between IT, TMS, CI, and SI (the four independent variables) and CI, SI, BP, and OP (the four dependent variables); however, all relationships were not significant individually.
|Subjects||Business administration; Management; Operations research|
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