Changes in hospitals: The perceptions of hospital administrators

by Salahshor, Susan M., Ph.D., CAPELLA UNIVERSITY, 2016, 134 pages; 10132979


The healthcare administration field is a key component in the delivery of healthcare. Healthcare delivery has evolved and expanded to focus on the safety of patients, quality of care, cost of care and patient involvement. Healthcare administrators are in a unique position to work with their staff, other healthcare leaders and external healthcare entities to deliver the best care possible to consumers. There has been research done on specific healthcare organizations and C-suite leaders related to quality improvement tools such as Lean and Six Sigma. There was, however, limited research on the perspectives of individual healthcare administrators across the nation. No qualitative research was found that examined the thoughts and perspectives of healthcare administrators who manage and lead advanced practice providers. A generic qualitative research study was conducted to gather the experiences and challenges faced by middle and senior healthcare administrators in their individual organizations. The study highlighted the importance of goal setting in the current healthcare climate. It showed how healthcare administrators used their leadership skills to engage staff in meeting goals and accepting changes. The results indicated healthcare administrators seek out ways to engage staff in safe, cost-effective patient care.

AdviserJulia Moore
Source TypeDissertation
SubjectsManagement; Medicine; Health care management
Publication Number10132979

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