Exploring the organizational commitment of PCA/DS professionals: A qualitative study within the disability services industry

by Winters, Anthony, Ph.D., CAPELLA UNIVERSITY, 2016, 203 pages; 10113232


The field of disability services is very demanding. Fewer people are entering into the industry and current personal care assistants/direct service professionals are leaving at alarming rates. Turnover is presumably due to job-related stress, burnout, motivation, low wages, and a low commitment level to the field. Disability services are very important to people with developmental disabilities; however, it is becoming very difficult to recruit and retain PCA/DS professionals who provide the needed disability services. The purpose of this study was to explore organizational commitment amongst PCA/DS professionals. Fifteen participants took part in this qualitative study. Interviews were carried out to gain in-depth information about perceptions of organizational commitment. The results indicated that the PCA/DS professionals’ commitment was influenced by (a) their level of commitment to clients, (b) how they viewed work as part of their identity, (c) levels of stress and support, and (d) their commitment to stay. The findings from this study provided recommendations for future research on factors contributing to organizational commitment and motivation in the disability industry. As a result, this will help understand how to retain employees in this industry.

AdviserJoseph Avella
Source TypeDissertation
SubjectsManagement; Business education; Organizational behavior
Publication Number10113232

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