Outsourcing human resource competencies: A quantitative study of their influence on operational performance

by Pace, Kevin K., D.B.A., CAPELLA UNIVERSITY, 2016, 160 pages; 10113229


The current quantitative study used statistical analysis to determine if a significant relationship existed between outsourced human resource core and non-core competencies (predictor variables) and firm performance (criterion variable). A random sample of 153 human resource professionals were selected from the targeted population of 351 personnel. Cronbach’s alpha reliability statistics were presented for the scales. Spearman rho correlation coefficient tests were conducted to address two research questions. Spearman’s rho indicated a significant association existed between outsourced payroll and overall financial performance (r s = .43, p < .001). This finding indicated individuals who identified payroll as a core task also rated their firm’s overall financial performance higher. Spearman’s rho indicated significance (rs = .26, p = .003) between outsourced information systems and overall financial performance. Four hypotheses were tested that involved the outsourcing of human resource core and non-core competencies and their effect on firm performance. The four null hypotheses were partially rejected in favor of the alternative hypotheses. In addition, results of the statistical analyses indicated that a significant association existed between payroll, information systems, overall financial performance, and overall non-financial performance.

AdviserLaura S. Mays
Source TypeDissertation
SubjectsBusiness administration; Management; Labor economics
Publication Number10113229

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