Nonprofit organizations executives' lived expereinces of quality management: An interpretive phenomenological analysis

by Watts-von Mayer, Sheila A., Ph.D., CAPELLA UNIVERSITY, 2016, 115 pages; 10006973


Quality Management (QM) is not well known in the nonprofit sector. The purpose of this Interpretive phenomenological analysis (IPA) study was to gain an understanding of how executives of small and medium-sized NPOs perceive their experiences with QM. Prior research had been conducted on QM in for-profit organizations; however, little information has been recorded of QM in the not-for-profit sector. The conceptual framework for this study was based on the theories of Crosby, Drucker, and Deming concerning QM. The primary research question examined how executives perceive QM developed from their lived experiences in small and medium-sized NPOs in Tennessee. Data was collected using in depth interviews with open-ended questions that were used to describe lived experiences. The data collected was transcribed, coded, and analyzed using the NVivo software program; the program assisted to identify common these and patterns within the data. Results concluded that executives have a basic understanding of QM concepts, use many QM practices within their organizations, but are unable to identify all those efforts and practices. Further research of QM in NPOs would help to better identify QM efforts and practices that are specific to the nonprofit sector.

AdviserDiane Dayson
Source TypeDissertation
SubjectsManagement; Business education; Organizational behavior
Publication Number10006973

About ProQuest Dissertations & Theses
With nearly 4 million records, the ProQuest Dissertations & Theses (PQDT) Global database is the most comprehensive collection of dissertations and theses in the world. It is the database of record for graduate research.

PQDT Global combines content from a range of the world's premier universities - from the Ivy League to the Russell Group. Of the nearly 4 million graduate works included in the database, ProQuest offers more than 2.5 million in full text formats. Of those, over 1.7 million are available in PDF format. More than 90,000 dissertations and theses are added to the database each year.

If you have questions, please feel free to visit the ProQuest Web site - - or contact ProQuest Support.